Terms and Conditions for TrustFuel

Last updated: October 15, 2025

1. About TrustFuel

TrustFuel is operated by Viktor Otterskog, registered as autónomo in Spain under the name TrustFuel.
Email: [email protected]
Website: https://trustfuel.com

These terms (“Terms”) govern the use of TrustFuel’s services (“the Service”) between TrustFuel (“the Provider”) and the customer (“the Customer”).
By using the Service, you agree to these Terms.

2. What the Service Does

TrustFuel helps businesses build and maintain trust online.
The Service includes:

  • Automatic collection of customer reviews via SMS or WhatsApp

  • AI-generated replies to reviews

  • Conversion of reviews into social media posts

  • A TrustFuel badge (“trust badge”) for use on the customer’s website

  • Integration with CRM systems for automated requests

TrustFuel operates solely with lawfully collected customer data and acts as a technical platform.

3. Account and Access

The Customer is responsible for all activity on their account.
Login credentials must not be shared with third parties.
TrustFuel may suspend or terminate accounts that are used in violation of the law or these Terms.

4. Payment and Subscription

The Service is billed monthly in advance via credit card.
All prices are stated excluding VAT.
Subscriptions renew automatically each month. The Customer may cancel at any time — at least one day before the next payment to avoid being charged again.
No binding contract period applies.

5. Data Protection and Privacy

TrustFuel complies with the EU General Data Protection Regulation (GDPR) and applicable Spanish legislation (LOPDGDD).

  • The Customer is the data controller for their customer data.

  • TrustFuel acts as a data processor and processes data only according to the Customer’s instructions.

  • Personal data is used solely to deliver the Service and is deleted when no longer needed.

  • Data is stored within the EU/EEA or under GDPR-approved safeguards.

  • The Customer is responsible for having a lawful basis (e.g., consent) to share their customers’ contact details.

For more information, see our Privacy Policy.

6. Customer Responsibilities

The Customer is responsible for:

  • Using the Service only for lawful purposes

  • Ensuring that all imported contacts have given consent to be contacted

  • Not using the Service for spam, unauthorized messages, or marketing without consent

  • Keeping integrations (e.g., CRM or Google account) active and up to date

7. Intellectual Property Rights

All code, design, text, templates, and methods used in the Service are the property of TrustFuel.
The Customer is granted a non-exclusive, non-transferable right to use the Service during the subscription period.
Reviews, posts, and customer data generated through the Service remain the property of the Customer.

8. Limitations and Disclaimer

TrustFuel strives for high operational reliability but does not guarantee uninterrupted availability.
The Service is provided “as is.”
TrustFuel is not liable for indirect damages, loss of data, or loss of profits.
TrustFuel makes no guarantees regarding the number or quality of reviews obtained — results depend on the Customer’s own business activity and consistency.

9. Termination of the Service

The Customer may cancel the subscription at any time via their account or by contacting support.
Upon termination, automated messages will stop, and account access will be disabled.
No refunds are provided for already paid periods.
TrustFuel may terminate the agreement with 30 days’ notice or immediately if the Customer breaches these Terms.

10. Governing Law and Disputes

These Terms are governed by Spanish law and the EU General Data Protection Regulation (GDPR).
Disputes that cannot be resolved through dialogue shall be settled by a competent court in Spain.

11. Kontakt

For questions or support, please contact:
TrustFuel – Viktor Otterskog
Registered as autónomo in Spain
18 Avenida Veneguera, 35130 Mogán, Spain
Email: [email protected]
Website: www.trustfuel.com